Returns, Refunds & Exchanges:
We will review all return requests for consideration. We will issue refunds and exchanges only under a few conditions, as stated below:
v If the pin you receive has major damages that were associated with the production. This does not include pins that are of a particular grade, that the purchaser was aware of when purchased.
v If the pin you received was the wrong pin from your order.
Apparel- Returns will only be credited with a gift card of the item's value to be used for future purchases on our store. Exchanges will only be accepted if there are no signs of wear, and the size needed is available. In the case of the correct size being unavailable, a gift card of the item's value will be issued for future purchases on our store. A case for any defect that may have been missed by us and the manufacturer must be supported with sufficient picture evidence, and will be determined after review by Hwagae Market Pins.
Any other considerations will be made by us at Hwagae Market Pins, when brought to our attention.